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Terms and Conditions

Return policy

l  It is a must, the products which had been asked returned required, shallbe directly purchased from www.biomooi.com.tw.Return will not be accepted if not purchased from above website directly.

l  The judgementof defect will be defined by BIOMOOI. When products returned and judged no defectfounded, products will be returned to you and shipping charged will be required.When defect founded, products replacement and shipping charged will be responsibleby BIOMOOI.

l  If you are in Taiwan,purchase will be protected by law about 7-day trial period, counted from the 2nd day of order purchase. When you need to return shipment or defect item founded,please log in website and advise order information to our customer service byLine@, or call +886-2-2731-0299 ext. 201, or 0800-520-920.


Standard for product return

l  Full and completepackage shall be required for return products, including product itself un-opened,accessory, freebies, bag, box, etc. Return shall be refused when above itemsare not completed or damaged.

l  Please put returnproducts including items above, shipping document, invoice inside of package. Yourname shall be showed on outside of package as clear information for following procedures.

l  Freebies shall notbe replaced unless items defected.

l  Within 3 days whenreturned products had been applied, returned products shall be received or itwill be considered as application canceled, and shall not be applied again.

l  If you are inTaiwan, within7-day trial period, return products shall not be opened or used unless qualityissue. Personal items can not be returned once opened or used.

l  Shipping cost ofreturn products within 7-day trial periods shall be paid by you, who will be also responsibleto arrange shipment back to following address :  

BIOMOOI Intl., Co. Ltd.

ADD : 8F., No.222, Sec. 1, Fuxing S. Rd., Da’an Dist., Taipei City10666, Taiwan (R.O.C.)

TEL : +886-2-2731-0299

l  Down grade of membermight be occurred when return products had been required. Please kindly take itinto consideration when you want to return products.


Standard for product replacement

l  Within 7 days after products received, when defected or wrong items found,please contact our customer service immediately for replacement arrangement. Over7 days, the application of replacement shall not be accepted.

l  When defected or wrong items found, shipping charge and replacement willbe responsible by BIOMOOI.

l  Freebies, promotion set, color random products shall not be asked forreplacement.

l  When the products had been used, it shall not be asked for replacement.

l  When the products had been damaged, package lost, or dirty which are unableto be re-sell, it shall not be asked for replacement.

l  Colors and resolution on each monitor are different, which might cause differentjudgement of product colors. The definition of color judgement shall be definedby BIOMOOI.


Standard for payment return

l  Only when return products had beenreceived and checked by BIOMOOI, payment return process shall be applied.

l  Payment by Credit CardPayment return request willbe sent by BIOMOOI, and banks will be notified by system automatically. Usuallyit will take about 5-7 working days to return payment back to credit card,which had been used for product payment arrangement. When payment returnrequest had been out of Bill Closing Date, payment shall be returned nextMonth. Related instructions shall be advised by you bank.

l  Payment remittance / Tele TransferBank related charge shallbe responsible by receiver. Please advise your bank name, bank account, and youraccount name in BIOMOOI. Please check payment when received.

l  When your order is cash on delivery at convenient store,payment return will be proceeded by remittance or T/T. Bank related charge shallbe responsible by receiver. Please advise your bank name, bank account, and youraccount name in BIOMOOI. Please check payment when received.


Description above shallbe defined, explained and applied by BIOMOOI.